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CK Birla Healthcare
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Manager- Counselling || Birla Fertility & IVF || Gurgaon

Manager- Counselling || Birla Fertility & IVF || Gurgaon

CK Birla Healthcare

6 - 10 years

8 - 10 Lacs

Gurugram

Posted:1 week ago| Platform:

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Skills Required

counselling Training finanicial

Work Mode

Work from Office

Job Type

Full Time

Job Description

Dear Candidates,

Greetings from Birla Fertility & IVF (A Unit of CK Birla Healthcare Pvt. Ltd.)

Join the fastest growing Fertility & IVF Brand in the country which aims to transform the future of fertility globally.

Designation:

Education:

Graduation /Masters in any discipline (Degree in Psychology will be preferred)
Minimum 6 years experience in a lead counselling role.
Should have min. 2-3 experience in financial counselling and conversion of patients in a fertility clinic
Should have a knowledge of ART Laws
Should be able to guide and mentor a team of counsellors

Work Location:

Experience:

Ensure network and centre level conversion KPIs are met through

a) in-depth tracking of potential patients for booking along with counsellors and

b) putting in own efforts to convert critical, non-converted cases

Train and guide on reducing OPU pendency

Help in rebooking failed IVF cases

Ensure adherence to lead squared with end-to-end patient journey and followup details
Identify training needs of counsellors through monthly MIS/dashboards and audits, plan learning sessions for them in a structured manner
Ensure usage of Counseling Aids by counsellors across all centres
Work closely with operations and clinical team of centres to drive common goals on conversion and patient experience; showcase deep understanding of patient needs and psychology
Collate competitor insights from counsellors with price and service benchmarking from all geographies.
Open to travel (10-15 Days)

Centre Timings:

Salary:

"akashi.gola@birlafertility.com".

Regards,

Team HR

Birla Fertility & IVF

(A unit of CK Birla Healthcare Pvt. Ltd.)

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