Managed Services GDM Transition COE Senior Associate - Service Management/ITIL - Operate

You will be joining a team at PwC that focuses on a variety of outsourced solutions to support clients across different functions, aiming to streamline operations, reduce costs, and improve efficiency. Your role as a part of the managed services team will involve managing key processes and functions on behalf of clients, ensuring high-quality services through project management, technology expertise, and process optimization. Key Responsibilities: - Developing, implementing, and managing IT service management processes. - Collaborating with cross-functional teams for seamless service delivery and support. - Establishing change management processes and coordinating release and deployment activities. - Monitoring service performance, analyzing key metrics, and driving continuous improvement initiatives. - Establishing and maintaining service level agreements (SLAs) and key performance indicators (KPIs). - Providing leadership and mentorship to service support teams, fostering a culture of collaboration and excellence. To excel in this role, you should possess the following skills and experiences: - Respond effectively to diverse perspectives, needs, and feelings of others. - Utilize a broad range of tools, methodologies, and techniques to generate new ideas and solve problems. - Apply critical thinking to break down complex concepts. - Understand the broader objectives of your project or role and how your work aligns with the overall strategy. - Develop a deeper understanding of the business context and its evolving nature. - Use reflection to enhance self-awareness, strengths, and address development areas. - Interpret data to derive insights and recommendations. - Uphold professional and technical standards, the Firm's code of conduct, and independence requirements.,