Major Incident Manager-Hyderabad Loc

You will be responsible for analyzing and facilitating immediate response to incidents for groups of end users. You will advise and consult on moderately complex to complex incidents, including significant events and management communications. It is important that you actively engage with other IT groups and/or Business partners to drive and solve for service restoration as soon as possible, minimizing business impact. You will need to create documentation for incident details per exit criteria to Problem Management and communicate incident status to various levels of the organization. Additionally, you will provide direction and coaching to technical support employees involved in the incident. Your experience should include working with cross-functional teams and leading matrixed groups. Strong interpersonal skills, including collaboration, negotiation, and the ability to communicate effectively to all audience levels verbally or in writing, are essential for this role. You should have demonstrated leadership with organizational presence, authority, and responsibility to prioritize, track, and drive execution in stressful, high visibility situations. It is crucial that you have a working knowledge of infrastructure components and their interrelationships associated with the support of WAN, network access and authentication, email and other collaboration products/SaaS solutions, hosting, etc. If you possess 5-8 years of experience in incident management and have the required skills and qualifications, we encourage you to share your resume with us at jyothsna.g@technogenindia.com.,