Monitor and support mainframe production environments, ensuring system reliability and uptime.
Analyze, troubleshoot, and resolve job failures, abends, and performance issues.
Execute batch jobs and resolve scheduling conflicts using tools like
CA-7, Control-M, or TWS
.
Collaborate with development and infrastructure teams to identify root causes and implement long-term fixes.
Work with JCL, COBOL, DB2, VSAM, and CICS to support application processes.
Automate repetitive tasks and improve monitoring using scripting languages where applicable.
Participate in on-call rotation and provide after-hours support when necessary.
Document procedures, issue resolutions, and create knowledge base articles for future reference.
Ensure compliance with ITIL processes, including
incident, problem, and change management
.
Perform regular health checks and maintenance of mainframe systems.

Required Skills & Qualifications:

Bachelors degree in Computer Science, Information Technology, or a related field.
3+ years of experience
in Mainframe Production Support.
Strong expertise in
JCL, COBOL, DB2, VSAM, CICS, and TSO/ISPF
.
Hands-on experience with job scheduling tools like
CA-7, Control-M, or TWS
.
Proficiency in incident and problem management processes (ITIL framework preferred).
Experience with monitoring tools like
OMEGAMON, BMC MainView, or Tivoli
.
Ability to analyze logs, dumps, and performance metrics for issue resolution.
Good understanding of disaster recovery and backup strategies for mainframe environments.
Strong analytical, problem-solving, and communication skills.
Ability to work in a
24x7 support environment
with rotating shifts.

Mainframe Production Support

Role:

Industry Type:

Department:

Employment Type:

Role Category:

Education

UG:

PG:

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