MAC Administrator

MAC Administrator - Silicon Labs, India

Position: MAC Administrator

Location: India

Meet Team:

MAC Administrator

Key Responsibilities:

• Mac Infrastructure Management:

• Deploy, configure, and manage macOS devices across the organization.
• Administer Apple services such as Jamf Pro, Apple Business Manager (ABM), and MDM solutions.
• Ensure macOS compliance with security and company policies.
• Manage software updates, patches, and OS upgrades for macOS devices.

• User Support Troubleshooting:

• Provide L2/L3 support for Mac users, resolving hardware, software, and network-related issues.
• Assist employees with macOS applications, security configurations, and system optimizations.
• Monitor and troubleshoot system performance, connectivity, and hardware failures.

• Security Compliance:

• Enforce security policies, including disk encryption (FileVault), endpoint protection, and multi-factor authentication (MFA).
• Ensure compliance with IT security policies and industry best practices.
• Conduct regular audits and vulnerability assessments for Mac devices.

• Integration Automation:

• Integrate Mac systems with corporate IT infrastructure, including Active Directory, VPN, and cloud services.
• Automate workflows using scripting (Bash, Python, or AppleScript) to enhance system management.
• Manage enterprise applications and licenses for macOS users.

• Collaboration Documentation:

• Work closely with IT, security, and engineering teams to enhance Mac support and system reliability.
• Document processes, troubleshooting guides, and best practices for Mac administration.

Required Skills Experience:

• Education:

  Bachelors degree in Computer Science, IT, or a related field.

• Experience:

  3-5 years of experience in Mac administration and IT support.

• Technical Skills:

• Strong expertise in macOS, Apple hardware, and ecosystem management.
• Experience with Jamf Pro, MDM solutions, Apple Business Manager (ABM).
• Knowledge of scripting (Bash, Python, AppleScript) for automation.
• Familiarity with enterprise security policies, encryption, and compliance standards.
• Experience integrating macOS devices with corporate IT infrastructure (Active Directory, VPN, etc.).
• Understanding of networking protocols (TCP/IP, DNS, VPN, Wi-Fi).

• Soft Skills:

• Excellent problem-solving and troubleshooting skills.
• Strong communication and documentation abilities.
• Ability to work independently and collaborate in a team environment.

Preferred Qualifications:

• Jamf 300 or higher certification.
• Apple Certified Support Professional (ACSP) or similar certification.
• Experience managing Mac devices in an enterprise environment.