Loss Prevention Associate

Job Description

Patrol all areas of the property to maintain a safe environment. Assist guests with room access as needed. Monitor Closed Circuit Televisions (CCTV), perimeter alarms, duress alarms, and fire life safety systems. Lock/unlock property entrances based on protocols. Conduct daily inspections to identify potential physical hazards. Respond to accidents and emergencies; provide CPR or contact EMS when necessary. Support guests and employees during emergency situations. Notify appropriate personnel in the event of accidents, attacks, or disturbances. De-escalate guest or employee disturbances in a calm and professional manner. Call for law enforcement or emergency assistance if needed. Document all incidents in official reports for Loss Prevention purposes. Manage guest or employee complaints and interruptions effectively. Identify and resolve safety hazard situations proactively. Escort unwelcome individuals from the property without disturbing operations. Respond to and document vehicle accidents or thefts. Use appropriate radio codes and protocols to request help. Complete daily activity reports and shift summaries. Maintain confidentiality of security-related reports and documents. Conduct investigations and interviews; gather and log evidence. Follow all company policies and safety protocols; report unsafe conditions promptly. Maintain professional appearance and confidentiality of company information. Greet guests warmly and assist individuals with disabilities. Communicate clearly and professionally, both verbally and in writing. Work collaboratively with team members to achieve department goals. Comply with all quality and service standards. Use computers or POS systems to input, track, or review data. Move quickly when responding to incidents (run, jog, walk). Stand, sit, or walk for long periods or entire shifts. Lift/move up to 50 lbs independently and 75+ lbs with assistance. Navigate confined spaces and uneven or slippery surfaces. Reach, bend, twist, stoop, pull, and push as tasks require.