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Live Ops Support Engineer

Live Ops Support Engineer

Amazon

2 - 7 years

9 - 10 Lacs

hyderabad

Posted:9 hours ago| Platform:

Apply

Skills Required

web application development operational support xml debugging agile json continuous improvement distribution system technical support technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide advanced technical support for Prime Videos core technology systems
Troubleshoot and resolve complex technical issues
Develop and maintain support scripts and documentation
Collaborate with cross-functional teams to improve system reliability
Perform root cause analysis and implement preventive measures

A day in the life

Monitor system performance and respond to critical incidents
Conduct in-depth technical investigations
Participate in agile team meetings and sprint planning
Create and update technical documentation
Engage with internal stakeholders to resolve escalated technical challenges

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