Job
Description
Hi, We are looking for Linux Escalation Engineer.Below are the top skills and detailed job description Mandatory Skills : Linux Escalation,Redhat,Cluster,SUSE on Azure Experience : 5 to 10 years Notice Period : Immediate Joiners Preferred Location : Bangalore Job qualifications: Language Qualification English Language: fluent in reading, writing, and speaking. TECHNICAL SKILLS REQUIRED Deep knowledge in Linux / OSS and technical understanding of at least one of the following areas: Microsoft Azure Platform, Operating System/Virtualization, Networking, or Relational Database Design/Administration. Linux OSS Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.) – Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, etc.) – Experience in Core Linux administration (boot process, file systems, network device and protocol configuration) – LAMP (Linux, Apache, MySQL, PhP or Python) – Chef/Puppet, Docker/Container – Expertise in managing cluster environment (SUSE, RedHat, Veritas) – Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP Microsoft Azure Platform – Microsoft Azure architecture and its components (Fabric, Compute, Storage) – Knowledge of Microsoft Azure Platform services – Azure Platform development and deployment concepts – Familiarity with development: tools, language, process, methods, troubleshooting Operating System/Virtualization – Familiarity with LDAP, Security, OS Internals concepts – Understanding of Virtualization concepts and virtual system administration – Experience with Hyper-V, VMWare, Xen configuration and administration – Cloud experience strongly preferred Networking – Familiarity with networking concepts including VIPs, NAT, DNS – Familiarity with networking tools (ping, tracert, tracemon, tcpdump, etc.) – Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred – Understanding of the OSI model and related concepts EXPERIENCE • 9+ years of support or equivalent experience including a customer-facing or customer support role GENERAL • Available to work critical cases as needed on a 24x7 basis or through an on-call model. • Occasional domestic and international travel. EDUCATION/CERTIFICATION • B.S. degree in Computer Science or equivalent experience • Linux Professional Institute Certified (LPIC), Linux+, Red Hat Certified Engineer (RHCE) preferred. Job responsibilities: • Help solve technically complex, strategic/high-profile or long-running customer cases that may require interaction with Software Engineering • Responsible for the customer support experience with Microsoft • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) • Identify cases that require escalation (either technically or strategically) • Create and maintain incident management requests to product group/engineering group • Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience • Provide ramp activities, knowledge sharing, technical coaching and mentoring • Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions) • Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Interested candidates, please share your updated CV to shereena.muthukutty@thakralone.in
