LIMS Support Engineer

As a proactive and technically skilled LIMS L2 Support Engineer, you will be responsible for providing second-level support for LabVantage LIMS, ServiceNow, and associated laboratory IT systems. Your strong background in IT service management, laboratory informatics, and enterprise reporting tools will be essential in troubleshooting, incident resolution, and performance monitoring to ensure the seamless operation of lab systems in compliance with business and regulatory standards. Your key responsibilities will include providing L2 support for LabVantage LIMS, ServiceNow, and related lab applications. You will manage and resolve incidents, service requests, and change requests via ServiceNow while collaborating with business users, IT teams, and vendors to troubleshoot and resolve system issues. Supporting reporting tools such as JasperReports for generating lab and compliance reports will also be part of your role. Additionally, you will maintain and optimize SQL Server databases to ensure data integrity and security, monitor system performance to align with ITSM and BPM practices, and document resolutions, SOPs, and knowledge base articles for recurring issues. Furthermore, you will ensure compliance with pharmaceutical standards, data security, and IT infrastructure policies. Your primary skills should include hands-on experience with LabVantage or similar LIMS platforms, proficiency in ServiceNow for incident, problem, and change management, strong knowledge of Microsoft SQL Server, relational databases, and data querying, experience with JasperReports or similar reporting platforms, and proven experience in L2 support, troubleshooting, and system monitoring. Your secondary skills should encompass familiarity with Java and multi-paradigm programming concepts, understanding of ERP systems, business process management, and operational workflows, exposure to electronic lab notebooks (ELN), science & research environments, and pharmaceutical IT standards, knowledge of data storage, IT security, and regulatory compliance in lab environments, and strong skills in documenting technical issues and communicating with cross-functional teams. Preferred qualifications for this role include a Bachelor's degree in Computer Science, Information Technology, or a related field, experience in pharmaceutical, biotech, or research environments, and certifications in ITIL, ServiceNow, or LIMS platforms.,