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Job Title: Level 4 Product Support Engineer
Location: Bangalore, India Department: Digital Buildings Position Type: Full-Time / Contract Travel Required: No Position Overview: We are seeking a highly skilled Level 4 Product Support Engineer (Advanced Support & System Analysis)to support the expanding scope of our Senior L4 Expert initiatives This role is centered on advanced troubleshooting, system-level diagnostics, and cross-functional collaboration to ensure the stability and performance of complex building automation solutions The ideal candidate will be a proactive problem solver with strong technical insight and a passion for resolving challenging issues The candidate will serve as a liaison between the R&D team and the product support teams, partners, and country front office colleagues, ensuring effective communication and coordination on field issues, Key Responsibilities: Advanced Troubleshooting & Root Cause Analysis Investigate and resolve complex system-level issues across hardware, firmware, cloud, and mobile platforms, Support escalated cases from Level 3 and field teams, ensuring timely and effective resolution, Collaborate with Senior L4 Experts to identify recurring issues and contribute to long-term solutions, System-Level Analysis & Integration Support Perform deep analysis of integrated building automation systems, including TRC scalability and RF behavior, Support integration efforts with platforms such as EcoStruxure Building Operation (EBO) and hotel-specific configurations, Assist in validating end-to-end workflows and ensuring seamless interoperability across subsystems, Collaboration & Knowledge Sharing Work closely with R&D, QA, and product teams to relay field insights and influence design decisions, Document findings, troubleshooting steps, and resolution paths for internal knowledge bases, Mentor junior engineers and contribute to team-wide technical growth, Support for Senior L4 Initiatives Assist in executing strategic initiatives led by Senior L4 Expert, Provide technical input for product improvements, integration strategies, and customer experience enhancements, Participate in cross-functional reviews and contribute to continuous improvement efforts, Qualifications: Bachelors degree in electrical engineering, Computer Engineering, Electronics, Instrumentation engineering or related field, 10+ years of experience in system-level troubleshooting, technical support, or integration, Strong analytical skills and experience with diagnosing complex system behaviors, Familiarity with building automation systems, TRC, RF technologies, and EBO integration, Proficiency in Python or similar scripting languages for automation and analysis, Excellent communication skills in English, Preferred Skills: Experience with HVAC systems and building controls, Familiarity with tools such as Jira, Grafana, and Jenkins, Hands-on experience with lab equipment (oscilloscopes, multimeters, analyzers), Knowledge of agile methodologies and collaborative workflows, Performance Objectives: Deliver timely and effective support for escalated system issues, Contribute to the scalability and reliability of integrated solutions, Support Senior L4 initiatives with high-quality technical execution, Share knowledge and improve team troubleshooting capabilities, Looking to make an IMPACT with your career When you are thinking about joining a new team, culture matters At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success We believe that our IMPACT values Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork starts with us, IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world, We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization We celebrate IMPACT Makers and believe everyone has the potential to be one, Become an IMPACT Maker with Schneider Electric apply today! ?36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 Worlds most sustainable corporations You must submit an online application to be considered for any position with us This position will be posted until filled, Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best We mirror the diversity of the communities in which we operate, and ?inclusionis one of our core values We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do, At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct,
