Learning Administrator - Exp:1-2 years-Bangalore

Job Description

We are hiring Learning Administrator for Bangalore Location. Designation: Senior Process Executive Experience: 1-2 years Qualification: Any graduate- full time education Shift: 1:00 PM- 10:00 PM Notice Period - Immediate to 15 days Location: Bangalore The Learning Administrator is responsible for uploading content, conducting, coordinating and organizing virtual/physical classroom sessions & events and reporting. Skill Expectations: Course upload & Creation on LMS Providing Course Overview and Course details Scheduling events Registering learners Facilitating the event/session Resolve technical issues such as helping participants who are having trouble logging on or starting their video and/or audio broadcasts Distributing their contact information with participants prior to the first-class session so they know who to contact If required set up a separate chat pod for your facilitator to use to communicate directly with you without interrupting the class Sharing enrollment list on daily/weekly basis with Facilitators Marking attendance and course completion Interacting with relevant stakeholders Capturing Feedback Recording the meeting. Making the recording/s available for participants who missed the scheduled event/session Client communication and stakeholder management Learning Analytics - Reporting and Dashboard SLA management Setting up Quality and audit guidelines Monitoring teams performance against the agreed SLAs Escalation Management Behavioral Expectations Ensuring adherence to SLAs and quality expectations Handle queries and calls if needed Required/Desirable Skill set, Education and/or Work Experience Requirements: Any Bachelor’s Degree 1-2 years of experience in Learning Facilitation and addressing Event/Session participant queries Excel advanced Required to work in US/UK Shift Proficiency in SABA/Cornerstone OnDemand/SAP SuccessFactors Learning Management System Experience on facilitating virtual classroom sessions Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers Exposure to international clients and client management Thanks & Regards, Talent Acquisition Infosys BPM