Leadership- Transformation RCM

This role is a leadership position responsible for Transformation and Business Excellence functions for Revenue Optimisation Services. The leader will focus on developing and driving Transformation Strategy through tangible results in line with the global strategy for ROS.

Role & responsibilities

• Design and deploy a transformation strategy and roadmap to bring an order of magnitude positive change in the ROS business.
• Work closely with executive leadership to plan and realise new and scalable business opportunities, re-engineering the operating model where required
• Ensure that process transformation projects and initiatives are well designed, resourced, executed and measured to achieve intended results and in line with stakeholder expectations.
• Develop and deploy solutions for business excellence through programs that leverages Kaizen and Six Sigma Black Belt and MBB Methodologies
• Ensure that the Process Excellence and Six Sigma teams are suitably equipped for standardization of Service Quality practices across the programs to drive measurable, repeatable and predictable operations
• Work closely with technology teams to ensure that the organisation is at the cutting edge of the technology curve
• Ensure that the highest-impact technology interventions are in play including GenAI, RPA, ML, NLP, Hyperautomation and others

Preferred candidate profile

• A minimum of 20 years of overall experience
• A minimum of 15 years of experience in the US Healthcare KPO Industry with a preference for Revenue Cycle Management
• 10+ years in managing transformation, process excellence and process improvement functions (Must have)
• 5 years of strategic leadership experience with comfort in both the design and execution of transformation strategies
• Quality Certification - Six Sigma Master Black Belt/ Black Belt, Kaizen (Must have)
• Post Graduate Degree in any discipline