Lead - Training & Quality Excellence

In this role at OneOrigin, you will lead end-to-end training programs, including onboarding, upskilling, refresher sessions, and leadership development. You will create and maintain structured learning material such as SOPs, process guides, and e-learning modules. Additionally, you will conduct capability assessments, certifications, and refresher trainings to close knowledge and skill gaps. Partnering with Operations and Subject Matter Experts (SMEs), you will anticipate future training needs based on new customers and evolving processes. You will mentor SMEs and team leads on executing process improvement projects using Lean Six Sigma Green Belt methodologies. Providing frameworks, coaching, and tools, you will enable SMEs in running RCA, defining metrics, and driving improvements. Furthermore, you will track and support SLA/metric improvement initiatives owned by SMEs, ensuring consistency and governance across projects. Facilitating project reviews and governance sessions, you will act as a bridge between training, operations, and project outcomes. Utilizing data-driven analysis (Pareto, Fishbone, 5-Whys), you will identify recurring issues and convert them into targeted training interventions. Your role will also involve standardizing best practices across accounts to improve efficiency, quality, and SLA adherence. Lastly, you will champion a culture of continuous learning and process excellence across the organization. Role Requirements: - Graduate in any discipline (Instructional Design/Training certification preferred) - 4-5 years of experience in Training, SME enablement, or Process Improvement roles - Must hold a Lean Six Sigma Green Belt certification (minimum) - Strong training delivery & facilitation skills (classroom, virtual, and floor coaching) - Proven experience in curriculum design, training material development, and capability building - Ability to coach SMEs and leads on driving projects and using quality tools - Excellent communication, facilitation, and stakeholder management - Analytical ability to measure training effectiveness in terms of SLA/metric improvements What We Offer: - Full ownership of Training & Capability Development across customers - Opportunity to mentor SMEs and enable impactful improvement projects - Exposure to multi-client SLA-driven operations - Clear growth path into Training/Process Excellence leadership Company Benefits: - Medical Insurance coverage: Coverage of up to Rs 3 lakhs for you, your spouse, 2 children - Food (Lunch or Dinner) facility provided,