Lead System Admin - O365

Office 365 Technical Lead

Location

Education

Industry

This position will involve providing day-to-day technical support to onsite and offsite teams on issues related to Microsoft Office 365.

The individual will be part of a team that is responsible for support, administration, monitoring, troubleshooting and participating in various projects to enhance service and productivity.

Roles, Skills, and Responsibilities

Technical Expertise:

• Strong knowledge of

  Microsoft 365 (O365)

  ,

  Exchange

  , and

  Active Directory

• Skilled in

  troubleshooting and configuring

  O365, Exchange, and AD environments
• Strong knowledge of

  Exchange

  Server 2019

  and Upgrade and patching.
• Proficient in

  Azure AD Connect

  and resolving sync errors
• Hands-on experience with

  Azure SSO

  ,

  App Registration

  , and

  Conditional Access

• Solid understanding of

  Microsoft Teams

  functionality and support
• Basic understanding of Azure cloud and O365 integrations
• Basic understanding of Azure Automation.
• Expertise in resolving issues related to:
• Mail delivery and flow
• SSO sign-in failures
• SSO certificate renewal
• Azure application connectivity
• API permission management
• Strong working knowledge of

  Microsoft office

  and issues
• Experience with

  on-premises Exchange

  mail relay and administration
• Basic understanding of

  Microsoft Intune

  policies and device management
• Familiarity with

  SharePoint

  and mobile technologies like

  BES/ActiveSync

Operational Excellence:

• Proactively monitor metrics and drive continuous improvement
• Handle

  Severity 1, 2, and 3 tickets

  within defined SLAs
• Deliver effective

  technical solutions

  and root cause analysis
• Ensure

  quality and process compliance

  in all tasks

Daily activities:

• Respond proactively to escalation emails and critical support requests
• Participate in troubleshooting sessions for major issues and outages
• Actively work on assigned projects and provide regular status updates.
• Follow the change management process, including preparing and securing Change Request (CR) approvals
• Provide technical assistance and solutions for application-related requirements
• Implement approved changes, perform testing, and monitor service performance
• Collaborate effectively with cross-functional teams to resolve complex issues
• Prepare and deliver presentations to business leaders and stakeholders
• Maintain a strong commitment to delivering high-quality support and customer service