5 - 10 years

0 Lacs

Posted:20 hours ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As a Lead Delivery, you will be responsible for monitoring, identifying, and resolving performance, behavior, and attendance issues using prescribed performance management techniques. You will also monitor and act on personnel and disciplinary issues, providing subject matter expertise to Quality Control Analysts in the team. Ensuring that training needs of subordinates are met and adjusting to the requirements of meeting service level agreements under the supervision of the Operations Manager will be crucial aspects of your role. Successfully completing all client-related training, keeping records of the same, and holding regular team meetings with direct reports will be part of your responsibilities. You will be expected to communicate all process and client updates to direct reports within specific timelines and maintain records of such updates. Acting as a single point of contact for the assigned team members for all their job-related needs and fostering a harmonious work environment will be key to your success. Furthermore, you will be accountable for the day-to-day functional supervision of the work group, including work assignment and attendance monitoring. You will provide input into selecting, training, developing, and completing performance appraisals of work groups in accordance with the organization's policies and applicable compliance requirements. If you possess 5 to 10 years of experience in Coding - Denial Multispecialty, along with a qualification of Any Graduate, and are interested in this role based in Chennai & Coimbatore, please send across your CV to sneha.adidravidar@omegahms.com.,

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