Lead specialist-Operation /Senior Executive-Customer Services

About CAMS:

Besides serving as a B2B solutions partner, CAMS brings a unique ability of B2C to serve the end customers through a variety of touch points such as pan India network of Service centers, Call center and Online Services. The company was incorporated in year 1988, has four back-office delivery centers in Chennai, Business Continuity Plan (BCP) site at Coimbatore and a Pan India network of 270+ customer service centers. CAMS is a listed company as on 1st October 2020.

Role & responsibilities

• Collaborate with business analysts, project managers, and stakeholders to gather and understand business requirements and use cases.
• Liaise with Asset Management Companies (AMC) and CAMS front offices to address and resolve customer queries and complaints.
• Ensure accurate reconciliation of daily transactions, generate account statements, and send intimation letters to investors.
• Process various Non-Financial Transactions (NFTs) such as Change of Address (COA), Change of Mandate (COM), Change of Tax Status (COT), PAN, KYC, Consolidation, Mode of Holding (MOH), and Other Requests for Service (OTRS) emails.
• Respond to OTP/emails from investors, ensuring proper closure and updates in the ITNET system for future reference.
• Handle queries and escalations related to AMC and investors, ensuring timely and effective resolution.

Role & responsibilities: Operations- Lead Specialist.

• Take ownership and accountability for the assigned operational tasks, ensuring high-quality outcomes.
• Enhance quality in all aspects of operations to achieve Six Sigma standards and exceed customer expectations.
• Continuously seek and implement innovative processes to improve productivity and operational efficiency.
• Adhere to SEBI, AMFI regulations, AMC SLAs, and other applicable business rules in daily operations.
• Follow CAMS policies, ISMS procedures, ISO standards, data security policies, and various other guidelines to maintain data security and client confidentiality.
• Provide accurate and timely documentation and reports for internal and external audits, and address any audit observations promptly.
• Ensure strict compliance with contractual agreements, avoiding any deviations.

• Bachelors or Post-Graduate degree in any relevant field.
• 2-6 years of experience in a similar role, preferably within the BFSI sector, demonstrating a solid understanding of industry-specific operations and regulations
• Exhibit strong teamwork and collaboration skills, contributing effectively to team goals.
• Demonstrate exceptional attention to detail in all tasks and processes..

Walk-ins Interview:

CAMS(Computer Age Management Services Limited)

White House, Block III,9th Floor, Begumpet, Hyderabad- 500016

email id-rs_shobha@camsonline.com

Date:3rd July 2025 & 4th July 2025

Time: 10.30 am to 12 noon.

Ct-Shoba

Ph-040-69034633