Lead - Solution Engineer

There's another option. Freshworks. With a fresh vision for how the world works.

Solution Engineer

Pre-Sales Engagement & Customer Solutions:

• Engage with SMB, mid-market, and enterprise customers to understand their business and technical challenges.

• Conduct discovery sessions, architect solutions, and deliver tailored product demonstrations and Proofs of Concept (POCs).

• Address technical objections and ensure alignment with customer needs.

Solution Design & Documentation:

• Participate in gathering requirements and scoping complex engagements.

• Create technical documentation including solution proposals, SoWs, and RFP/RFI responses.

• Evaluate opportunities from a technical feasibility standpoint and proactively mitigate risks.

Collaboration & Execution:

• Collaborate closely with Sales, Product, Engineering, and Implementation teams.

• Align technical strategies with sales initiatives to accelerate deal closures.

• Continuously improve pre-sales tools, processes, and enablement assets.

Customer Advocacy & Product Evangelism:

• Articulate the value and capabilities of the Freshworks platform to both technical and business audiences.

• Represent Freshworks at customer meetings, events, and forums as a trusted technical advisor.

• Keep abreast of product developments and industry trends to provide relevant, up-to-date guidance.

Qualifications

• 710 years

• Strong background in SaaS, cloud technologies, APIs, and enterprise software environments.

• Proven experience designing and delivering technical demonstrations and POCs.

• Ability to work with mid-market and enterprise customers, understand their pain points, and craft effective solutions.

• Excellent communication and presentation skills, both written and verbal.

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).

• Familiarity with Freshworks products is a strong plus.

Key Skills:

• Pre-sales consulting & technical storytelling

• Solution architecture & demo delivery

• API, integrations, SaaS product understanding

• Discovery, qualification & objection handling

• RFP/RFI response and technical documentation

• Stakeholder collaboration (Sales/Product/Engineering)

• Strong communication & relationship-building

Additional Information

Fresh vision. Real impact. Come build it with us.