Lead Partner

Job Title: Lead Partner Chai Vending Machines Deployment

Location:

Role Summary:

Lead Partner

Key Responsibilities:

Machine Deployment & Installation

• Coordinate site surveys, machine delivery, and installation at partner locations (offices, colleges, hospitals, transit hubs, etc.).
• Work with logistics, technical teams, and third-party vendors to ensure timely and high-quality setup.

Operational Management

• Monitor machine performance, hygiene, and servicing schedules to ensure smooth day-to-day functioning.
• Ensure timely replenishment of chai premixes, consumables, and inventory.
• Maintain high uptime and respond rapidly to breakdowns or service requests.

Team & Vendor Oversight

• Manage a team of field executives, technicians, or third-party service providers.
• Implement SOPs for maintenance, quality checks, and customer escalations.
• Train on-ground staff on machine operations, hygiene, and customer interaction.

Customer & Partner Engagement

• Act as the local point of contact for client relationship management.
• Gather feedback from partners and end users to improve service levels.
• Ensure contract SLAs are met and sites are serviced as per commitments.

Reporting & Metrics

• Track and report key KPIs: machine uptime, refill cycles, service turnaround times, and customer satisfaction.
• Use data to forecast demand, optimize refill routes, and reduce downtime.

Key Requirements:

• Experience:

  3–6 years in field operations, vending, foodservice, QSR, logistics, or facility management.

• Skills:

  Field team handling, basic technical understanding of vending machines, inventory control, vendor management.

• Tools:

  Comfortable using mobile apps, CRM/ops dashboards, Excel or Google Sheets.

• Mindset:

  Ownership-driven, customer-first, highly responsive and resourceful.

• Language:

  Fluent in local language + English/Hindi preferred.

• Education:

  Any graduate; Diploma in engineering/technical services is a plus.

What We Offer:

• Opportunity to work in a fast-scaling chai-tech startup revolutionizing how India consumes chai.
• Full ownership of regional operations with high autonomy.
• Competitive compensation, performance incentives, and growth path into regional leadership roles.