Job
Description
You are required to lead the Order Management & Billing functions at our Noida office while adhering to Clarivate's order processing and billing policies. Your ability to collaborate across departments and follow established procedures will be vital for success in this role. **Key Responsibilities:** - Ensure all documentation is handled effectively, verified for accuracy, and acknowledged upon receipt. - Manage complex client requests internally, including manual input tasks. - Fulfill any reasonable administrative requests from the team. - Provide timely responses to report/data requests related to Billing/E-Billing and Reconciliation. - Develop expertise in specific areas of Billing/E-Billing complexities and implement automation for reconciliation processes to prevent revenue leakages. - Ensure client satisfaction by preparing and submitting invoices promptly, addressing client billing queries, and maintaining best practices within the team. - Comply with procedures to maintain a high-quality service without increasing risk. - Cultivate relationships with clients and internal contacts, contributing to business initiatives aimed at enhancing service quality. - Conduct performance trend analysis and reporting, as well as preparing work allocations. - Create and update process manuals/SOPs to ensure operational efficiency. **Qualifications Required:** - Minimum 3-4 years of experience in Billing/E-Billing domain. - Thorough understanding of the Order to Cash cycle. - B. Com Graduate (preferred) with a minimum of 50% marks throughout education. - Proficiency in Microsoft Excel. - Strong client orientation. - Analytical skills with keen attention to detail. - Effective time management and ability to work well under pressure to meet deadlines. - Capability to thrive in a complex and dynamic international environment. - Self-motivated with a strong team ethic. - Proactive, flexible, and possess excellent written and verbal communication skills. **About the Company:** Our team at Clarivate manages the Billing/E-Billing functions, ensuring the timely creation and delivery of invoices to our clients using Clarivate software/services. Daily operations involve collaboration with internal stakeholders such as Sales, software/services operations team, Finance team, TAX team, etc., to effectively close the monthly revenue cycle. You will be working in a permanent role with flexible shift timings between 9 AM to 1 AM, based on process/client requirements. Clarivate is dedicated to providing equal employment opportunities for all qualified individuals, adhering to non-discrimination laws and regulations across all locations. You are required to lead the Order Management & Billing functions at our Noida office while adhering to Clarivate's order processing and billing policies. Your ability to collaborate across departments and follow established procedures will be vital for success in this role. **Key Responsibilities:** - Ensure all documentation is handled effectively, verified for accuracy, and acknowledged upon receipt. - Manage complex client requests internally, including manual input tasks. - Fulfill any reasonable administrative requests from the team. - Provide timely responses to report/data requests related to Billing/E-Billing and Reconciliation. - Develop expertise in specific areas of Billing/E-Billing complexities and implement automation for reconciliation processes to prevent revenue leakages. - Ensure client satisfaction by preparing and submitting invoices promptly, addressing client billing queries, and maintaining best practices within the team. - Comply with procedures to maintain a high-quality service without increasing risk. - Cultivate relationships with clients and internal contacts, contributing to business initiatives aimed at enhancing service quality. - Conduct performance trend analysis and reporting, as well as preparing work allocations. - Create and update process manuals/SOPs to ensure operational efficiency. **Qualifications Required:** - Minimum 3-4 years of experience in Billing/E-Billing domain. - Thorough understanding of the Order to Cash cycle. - B. Com Graduate (preferred) with a minimum of 50% marks throughout education. - Proficiency in Microsoft Excel. - Strong client orientation. - Analytical skills with keen attention to detail. - Effective time management and ability to work well under pressure to meet deadlines. - Capability to thrive in a complex and dynamic international environment. - Self-motivated with a strong team ethic. - Proactive, flexible, and possess excellent written and verbal communication skills. **About the Company:** Our team at Clarivate manages the Billing/E-Billing functions, ensuring the timely creation and delivery of invoices to our clients using Clarivate software/services. Daily operations involve collaboration with internal stakeholders such as Sales, software/services operations team, Finance team, TAX team, etc., to effectively close
