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Opening For Team managers in Chennai

Cognizant

7.0 - 10.0 years

Chennai

Work from Office

Key Responsibilities • Lead multiple TLs/SMEs and their associate teams; own staffing, rostering, and intraday management. • Govern daily operations: queue health, real-time adherence, shrinkage control, occupancy, and SL attainment. • Review performance through huddles, coaching plans, and monthly performance appraisals. • Drive continuous improvement via RCA, CAPA, and Kaizen; standardize SOPs and playbooks. • Manage escalations and critical incidents; ensure timely resolution and client communication. • Partner with WFM, Quality, Training, Tech/Telephony, and HR for holistic delivery. • Publish daily/weekly/monthly MIS and insights; track SLA risk and remediation plans. • Ensure complianc...

Posted 2 days ago

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Associate Lead - Operations Excellence

Microland

5.0 - 7.0 years

9 - 13 Lacs

Pune

Work from Office

We are looking for a highly skilled and experienced Associate Lead - Operations Excellence to join our team at Microland Limited. The ideal candidate will have a strong background in operations excellence and be able to drive process improvements. Roles and Responsibility Develop and implement operational excellence strategies to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Collaborate with cross-functional teams to design and implement new processes. Measure and report on key performance indicators to track progress. Identify and mitigate risks associated with process changes. Provide training and support to employees on new processes. ...

Posted 1 month ago

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Operations Manager

Randstad

7.0 - 10.0 years

Guwahati

Work from Office

We Are Hiring: Operations Manager Location: Guwahati Qualification Graduate (Any discipline) Experience 710 years of experience in an operations/team handling role Prior experience managing large teams is mandatory Preferred Industries Banking Insurance Telecom Salary 30,000 40,000 per month (based on experience) Benefits PF & ESIC Medical Insurance Structured salary with statutory benefits Payroll Randstad India Pvt. Ltd. Job Type Full-time role Key Responsibilities Oversee and manage end-to-end operations Monitor daily deliverables and ensure achievement of daily, weekly, and monthly targets Lead, guide, and manage a team of 4050 manpower Ensure operational efficiency, productivity, and co...

Posted 1 month ago

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