Lead Observability Architect

We are seeking a seasoned Observability Architect to define and lead our end-to-end observability strategy across highly distributed, cloud-native, and hybrid environments. This role requires a visionary leader with deep hands-on experience in New Relic and a strong working knowledge of other modern observability platforms like Datadog, Prometheus/Grafana, Splunk, OpenTelemetry, and more. You will design scalable, resilient, and intelligent observability solutions that empower engineering, SRE, and DevOps teams to proactively detect issues, optimise performance, and ensure system reliability. This is a senior leadership role with significant influence over platform architecture, monitoring practices, and cultural transformation across global teams. Key Responsibilities

• Architect and implement full-stack observability platforms, covering metrics, logs, traces, synthetics, real user monitoring (RUM), and business-level telemetry using New Relic and other tools like Datadog, Prometheus, ELK, or AppDynamics.
• Design and enforce observability standards and instrumentation guidelines for microservices, APIs, front-end applications, and legacy systems across hybrid cloud environments.
• Experience in OpenTelemetry adoption, ensuring vendor-neutral, portable observability implementations where appropriate.
• Build multi-tool dashboards, health scorecards, SLOs/SLIs, and integrated alerting systems tailored for engineering, operations, and executive consumption.
• Collaborate with engineering and DevOps teams to integrate observability into CI/CD pipelines, GitOps, and progressive delivery workflows.
• Partner with platform, cloud, and security teams to provide end-to-end visibility across AWS, Azure, GCP, and on-prem systems.
• Lead root cause analysis, system-wide incident reviews, and reliability engineering initiatives to reduce MTTR and improve MTBF.
• Evaluate, pilot, and implement new observability tools/technologies aligned with enterprise architecture and scalability requirements.
• Deliver technical mentorship and enablement, evangelising observability best practices and nurturing a culture of ownership and data-driven decision-making.
• Drive observability governance and maturity models, ensuring compliance, consistency, and alignment with business SLAs and customer experience goals.

Required Qualifications

• 7+ years of overall IT experience, hands-on with application development, system architecture, operations in complex distributed environments, troubleshooting and integration for applications and other cloud technology with observability tools.
• 4+ years of hands-on experience with observability tools such as New Relic, Datadog, OpenTelemetry, Prometheus, etc., including APM, infrastructure monitoring, logs, synthetics, alerting, and dashboard creation.
• Proven experience and willingness to work with multiple observability stacks, such as:
• Datadog, Dynatrace, AppDynamics
• Prometheus, Grafana, etc.
• Elasticsearch, Fluentd, Kibana (EFK/ELK)
• Splunk, Open Telemetry,
• Solid knowledge of Kubernetes, service mesh (e.g., Istio), containerization (Docker) and orchestration strategies.
• Strong experience with DevOps and SRE disciplines, including CI/CD, IaC (Terraform, Ansible), and incident response workflows.
• Fluency in one or more programming/scripting languages: Java, Python, Go, Node.js, Bash.
• Hands-on expertise in cloud-native observability services (e.g., CloudWatch, Azure Monitor, GCP Operations Suite).
• Excellent communication and stakeholder management skills, with the ability to align technical strategies with business goals.

Preferred Qualifications

• Architect-level Certifications in New Relic, Datadog, Kubernetes, AWS/Azure/GCP, or SRE/DevOps practices.
• Experience with enterprise observability rollouts, including organisational change management.
• Understanding of ITIL, TOGAF, or COBIT frameworks as they relate to monitoring and service management.
• Familiarity with AI/ML-driven observability, anomaly detection, and predictive alerting.

Why Join Us?

• Lead enterprise-scale observability transformations impacting customer experience, reliability, and operational excellence.
• Work in a tool-diverse environment, solving complex monitoring challenges across multiple platforms.
• Collaborate with high-performing teams across development, SRE, platform engineering, and security.
• Influence strategy, tooling, and architecture decisions at the intersection of engineering, operations, and business.