Job Description

The impact you will have in this role: We are seeking a dedicated and skilled Lead IT Security Engineer to join our team. The ideal candidate will have a strong background in network security, cloud technologies, and hands-on experience with Zscaler products. As a Lead Zscaler Security Engineer, you will be responsible for providing technical support and ensuring the smooth operation of Zscaler solutions. Your Primary Responsibilities: Provide technical support for Zscaler products (ZIA, ZPA, ZDX), including troubleshooting and resolving issues. Monitor and maintain the health and performance of Zscaler solutions. Collaborate with support teams to understand their technical needs and provide effective solutions. Assist in the deployment and configuration of Zscaler products. Conduct root cause analysis for recurring issues and implement preventive measures. Document technical issues and solutions for knowledge sharing and future reference. Stay up to date with the latest Zscaler features, updates, and industry trends. Work closely with the engineering and product teams to escalate and resolve complex issues. **NOTE: The Responsibilities of this role are not limited to the details above. ** Qualifications: Bachelor's degree and/or equivalent experience Minimum 5 years of Cybersecurity related experience Talents Needed for Success: Hands-on experience with Zscaler products (ZIA, ZPA, ZDX). Strong understanding of networking protocols and security best practices. Strong communication and interpersonal skills, including the ability to build relationships with key stakeholders. Strong critical thinking and problem-solving skills to resolve problems effectively and creatively while maintaining a high level of flexibility, professionalism, and integrity. Ability to work independently and manage multiple tasks simultaneously. Experience in managing Data Protection Technologies: Endpoint & Web DLP, CASB Network Security: Secure Web Gateways, Secure Access Secure Edge (SASE), Firewalls, IDS/IPS technologies