5 - 9 years

9 - 14 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

1. Designing and testing LEX bots, developing/editing scripts for Contact Centerdeployments in Amazon Connect. 2. Consulting with the business during migration build efforts to formulateinitial call flows. 3. A variety of other Amazon Connect/Lex tasks associated with the waves withinthe migration. 4. Will also support/cooperate with the rest of the Contact Center group ontheir parts where scripting skills will be important to the team. 5. Cross train as necessary when there is availability. 6. Examination of current call flows in Cisco. 7. Examination of call flows that go from Amazon to Cisco if needed. 8. CCE log work as needed.

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Happiest Minds Technologies
Happiest Minds Technologies

IT Services and IT Consulting

Bengaluru Karnataka

5001-10000 Employees

428 Jobs

    Key People

  • Ashok Soota

    Executive Chairman
  • Nitin Achyut

    CEO

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