Lead- Enterprise Key Account Manager

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About Roadcast

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Role Overview

Lead Enterprise Key Account Manager

Key Responsibilities

Team Leadership & Mentorship

• Lead, mentor, and guide Client Servicing Executives and Junior KAMs.
• Ensure the team delivers high-quality service, timely resolution, and strong client engagement.
• Monitor team KPIs and drive performance improvements.

Enterprise Account Management

• Own relationships with key enterprise accounts and understand their operational challenges.
• Serve as the primary point of contact for senior stakeholders and CXO-level clients.
• Conduct quarterly/annual business reviews and drive alignment on goals.

Revenue Growth & Strategic Expansion

• Identify and execute upsell and cross-sell opportunities across Roadcast's suite of products.
• Build and execute strategic account plans to achieve revenue and retention targets.
• Work closely with Sales and Product teams to drive solution adoption.

Project & Service Delivery Oversight

• Oversee end-to-end onboarding, implementation, and product usage success.
• Ensure timely resolution of issues by coordinating with Operations and Tech teams.
• Travel to client sites for reviews, escalations, and relationship-building activities.

Insights & Collaboration

• Track industry trends and competitive insights to strengthen account strategy.
• Share client feedback with leadership to influence product enhancements and business strategy.

Required Qualifications & Skills

• 10+ years

  in Enterprise Account Management, B2B SaaS, Mobility Tech, or related fields.
• Demonstrated success in managing large enterprise accounts and leading teams.
• Strong communication, stakeholder management, and negotiation skills.
• Ability to manage complex enterprise sales cycles and multi-functional coordination.
• Willingness to travel as needed.
• Experience in logistics, fleet management, or transportation tech is a strong advantage.

What We Offer

• Leadership role with ownership of high-impact enterprise accounts.
• Collaborative, fast-paced, and growth-driven environment.
• Attractive compensation with performance-linked incentives.
• Opportunity to work directly with senior leadership shaping the enterprise business.