Lead Engineer - IP (BGP, MPLS, SDWAN)

Lead Engineer - IP (MPLS, VPN, BGP, SDWAN)

Job ID

Job Location

Function

Job Level

Employment Typ

Why we need this role

To work within a team of highly experienced customer supporting engineers, with responsibility for resolving customer faults and problems occurring on Colts IP and SDN products and services. This includes end-to-end ownership, co ordination and management of tasks assigned to other teams and network partners. Join us and you will be part of a fast-growing community of like-minded experts to grow and learn alongside you in your career.

What you will do

• Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European MPLS Infrastructure and a range of IP services according to product SLAs, up to 2nd Level Support. 
• Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European SDWAN Infrastructure and a range of services according to product SLAs, up to 2nd Level Support.
• Knowledge or experience with interfacing into Optical and Ethernet-based Networks would be advantageous. • Participate in a 24/7 shift pattern.
• Have full knowledge of customers bespoke networks and services.
• Providing a professional interface to customers, acting as a Single Point of Contact for all their issues.
• Build and maintain working relationships with key interconnect partners and vendors.
• Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre. 
• Maintain a clear and accurate record of events throughout a fault duration utilizing Colts Remedy based Fault Management System and provide regular updates as and when required.
• Resolve or escalate faults as appropriate, according to product SLAs.
• Technical report generation for customer RFO/RCA requests.
• Technically manage software upgrades in co-ordination with vendor and Colt teams involved 

What were looking for

Must haves:

• Direct experience in Layer 3 Services and Technologies, including, but not limited to the following:
• Excellent understanding of IP Fundamentals and various Protocols, including OSPF, ISIS, EIGRP, RIP and BGP
• Excellent understanding of SDWAN Technologies, topologies, structure and functionality.
• Working experience with imple
• Multicast Knowledge desirable
• Understanding the provisioning and maintaining of IP, Ethernet and Optical services across Backbone Networks.
• Excellent knowledge of LAN (Ethernet) based products.
• Experience in working with global providers, NOC and Field operators for technical issues.
• A logical approach to fault finding and troubleshooting
• Ability to control and co-ordinate complex technical situations in a calm and professional manner.
• Excellent customer facing skills, dealing with specialist requests regarding Overall Solutions and not limited to a single Technology.
• Customer focused and able to communicate effectively skills with all required parties including internal/external network partners and customers