Lead Delivery Quality (Coding)

Position: Lead Delivery Quality Specialty: IVR – Medical Coding Location: Chennai Work Mode: Work From Office (WFO) Shift: Day Shift Experience: Minimum 5+ years total, with at least 1–2 years as QA Lead / Lead – Quality (on paper) including team handling Job Description: We are looking for a quality-focused and process-driven Lead – Delivery Quality with a strong background in Medical Coding Quality Assurance , specifically in IVR coding . The ideal candidate will have proven experience in leading QA teams , driving quality performance , conducting audits, and ensuring compliance with coding standards and client expectations. Key Responsibilities: Lead the Quality Assurance function for a team of medical coders focused on IVR procedures Drive quality improvement initiatives across the delivery process Perform regular audits , identify quality gaps, and implement corrective actions Monitor quality performance metrics and ensure adherence to client-specific quality benchmarks Guide and mentor QA team members and coders in best practices and compliance standards Participate in calibration sessions, client audits, and feedback reviews Collaborate with Delivery and Operations teams to align quality with productivity Analyze trends in coding errors and provide structured feedback and training recommendations Required Skills: Minimum 5+ years of total experience in Medical Coding, with 1–2 years in a QA Lead or Lead – Delivery Quality role (on paper) Strong exposure to IVR Medical Coding and its quality requirements Proficient in auditing CPT, ICD-10, and HCPCS coding accuracy Proven experience in leading QA teams or managing quality processes in a delivery setup Strong analytical and problem-solving skills, with attention to detail Excellent communication, leadership, and stakeholder management abilities Good to Have: CPC or other AAPC/AHIMA certifications Experience in working with EMR/EHR platforms and QA tools Exposure to client interaction and escalation handling Knowledge of Six Sigma or other quality frameworks (preferred but not mandatory) Job Type: Full-Time Location: Chennai (On-site) Shift: Day Shift Interested candidates can share their updated CVs at: Shrikant.khochare@omegahms.com WhatsApp: 9004744373