Lead Data Analyst

We are seeking a skilled and motivated Lead Data Analyst to oversee the successful implementation and ongoing support of Business Intelligence (BI) solutions for all customers. Leveraging AWS Redshift and Amazon QuickSight, this role will ensure seamless BI integration, data accuracy, ETL optimization, and manage release upgrades, daily operations, and internal reporting needs.
Responsibilities: Lead and manage the end-to-end implementation of BI solutions across all customer projects, ensuring timely and high-quality delivery. Oversee and optimize ETL processes to ensure efficient data handling, storage, and retrieval within the BI framework. Manage daily operations, including bug tracking, prioritizing enhancements, and coordinating resolutions with both the technical team and customer contacts. Develop and manage internal reports and dashboards to support decision-making, providing insights into KPIs and operational metrics for key stakeholders. Coordinate with customers to plan and execute BI-related activities for each new release, ensuring minimal disruption and seamless upgrades. Oversee the health and performance of BI systems, working with the infrastructure team to ensure data integrity, speed, and reliability. Work closely with Product Engineering and Customer Success teams to understand requirements, align on priorities, and provide feedback for product improvements. Troubleshoot technical issues and provide solutions to ensure smooth operation of QuickSight dashboards. Identify opportunities to improve data analysis processes and enhance overall data analytics capabilities. Ensure comprehensive documentation and knowledge transfer, providing training and guidance to internal teams and end-users as needed.