Lead Data Analyst

You will be working at Delta Tech Hub, a customer-oriented, innovation-led, technology-driven business that aims to deliver high-value, innovative solutions and memorable experiences for customers. As part of the team, your role will involve the following key responsibilities: - Conduct deep-dive analysis on ACS digital tools, customer behavior, and operational performance to identify trends and areas for improvement. - Develop and maintain dashboards and key performance indicators (KPIs) to track tool effectiveness, utilization, and impact on Above-Wing and Below-Wing operations. - Identify and validate data sources required for creating dashboards and tracking tools and technologies. - Design and analyze A/B tests to assess the impact of new ACS tool features and optimizations on operational efficiency and customer experience. - Analyze and visualize key operational data using SQL, Python, R, or business intelligence tools such as Power BI, SAS, Hyperion, and Qualtrics. - Partner with ACS leaders, product owners, IT, and business units to provide data-driven recommendations for product enhancements. - Assist with research and implementation of performance metrics to support ACS agents and customers. - Ensure data integrity, accuracy, and consistency by collaborating with data engineering teams. - Lead and mentor other junior members within the team. To be considered for this role, you should meet the following minimum qualifications: - Bachelors or masters in data science, Business Analytics, Computer Science, Statistics, or a related field. - 6+ years of experience in product analytics, data analysis, or related fields, preferably in the airline, travel, or hospitality industry. - Proficiency in SQL for querying large datasets. - Strong experience with Python, R, or similar programming languages for data analysis. - Experience with data visualization tools (Tableau, Power BI, Looker, SAS). - A/B testing and statistical analysis expertise. - Mentor other junior members in the team. - Familiarity with big data technologies AWS, S3, Redshift, Teradata. It would be good to have the following additional qualifications: - Experience with project management. - Understanding of ACS operations, product development, revenue management, and customer experience.,