Lead Consultant - Patient Platform Success Engineer

Job Description

Accountabilities: As a Lead Consultant- Platform Success Engineer, you will partner with Platform Engineering, Product Engineering and Patient Capability leads to identify and prioritize continuous improvement & optimization initiatives. You will also contribute to IT platform and IT Product health and compliance metric definition, measurement, analyses and reporting. Your role will involve identifying, designing, and driving continuous improvement and automation initiatives. You will also manage, evolve, and measure platform success metrics and KPIs. Essential Skills/Experience: - Degree level education in computer science or similar - Prior experience in an Information Services/Information Technology Project Management with good business acumen - Proven experience of managing relationships with 3rd party suppliers - Proven experience in a technical support or success engineering role, preferably in a Patient Platforms environment - Strong understanding of Patient platforms, primarily Salesforce - Strong understanding of IT Service Management. - Ability to interpret and communicate technical information into business language - Working knowledge of Agile Software Development techniques and Methodologies - Working knowledge of Continuous Integration and Deployment methods delivered as part of an agile team - Proficient in all aspects of Agile and SaFE (can lead, teach, and run) Desirable Skills/Experience: - Customer engagement experience - Knowledge and experience of identifying and implementing AIOps use cases - Good commercial awareness and understanding of the external market - Demonstrate initiative, strong customer orientation, and cross-cultural working - Excellent communication and interpersonal skills