Lead Consultant - Messaging Engineer

Ready to build the future with AI

At Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atand on,,, and.

Inviting applications for the role of Lead Consultant - Messaging Engineer

In this role, you will assist in supporting the email environment for staff around the world. You will participate in maintenance and implementation of all aspects of Microsoft Exchange and Exchange related technologies throughout the firm.

Responsibilities

• 
  

  Assist with management and maintenance of Microsoft Exchange in a hybrid on prem%5Ccloud environment

• 
  

  Troubleshooting / resolution of escalated Exchange issues

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  Assisting in engineering mail connectivity solutions

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  Assisting in integration with third party Exchange related software

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  Management of distribution group automation solutions

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  Management of Mimecast email gateway security solution

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  Working knowledge of Microsoft 365 suite of products

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  Working knowledge of various other IT practices including Active Directory, networking, Windows servers, and DNS

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  Review and document processes related to Exchange services

Minimum Qualifications

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  Certification and experience in enterprise IT operational standards

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  Ability to effectively analyze complex messaging issues for resolution

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  Bachelor&rsquos Degree preferred

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  Sound understanding of Microsoft Exchange in an enterprise environment

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  Experience supporting an Exchange environment

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  Awareness of Exchange, DNS, AD, and M365 services.

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  Ability to work independently and with the team.

Preferred Skills

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  Ability and willingness to work in a 24.7.365 environment

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  Excellent communication skills

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  Exchange system engineering experience

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  Understanding of PowerShell in a hybrid Exchange environment

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  Excellent troubleshooting and problem-solving skills

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  Experience using an IT incident management solution (Service Now)

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  Working on escalated tickets for the Messaging Engineering team

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  Troubleshooting application integration with Exchange

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  Creating documentation / diagrams for various Exchange related services

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  Solution designing for Exchange

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  Troubleshooting Exchange routing

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  Working with Edge Gateway (Mimecast)

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  Following enterprise Exchange best practice and advising

Why join Genpact

• 
  

  Lead AI-first transformation - Build and scale AI solutions that redefine industries

• 
  

  Make an impact - Drive change for global enterprises and solve business challenges that matter

• 
  

  Accelerate your career&mdashGain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

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  Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

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  Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build

• 
  

  Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let&rsquos build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.