Lead Associate - Operations I Cash App I Pune- US Shift

The role of O2C Cash App at WNS (Holdings) Limited involves having a good understanding of the Order to Cash cycle and a strong knowledge of Cash application. Working experience in IREC tool is considered a plus. As a Cash Applicator, your key accountabilities will include processing Customer receipts, Billings, adjustments, and write-offs from basic to complex transactions. You will be responsible for handling tasks related to cash applications, reconciliation, queries, and dispute management independently. Your responsibilities will include Cash Application, Account reconciliation, Dispute Management, Basic accounting knowledge, and handling cash app queries while ensuring compliance with client processes, turnaround time, and accuracy. It is important to maintain relationships with line managers, counterparts, and stakeholders, adhere to and improve performance on service level agreements, and deliverables to customers. You should work towards the common goals of the organization, resolve conflicts, and escalate issues if necessary. Displaying a good collaborative spirit, adapting to change management, spotting and analyzing anomalies, and providing solutions are essential aspects of the role. Communication skills are crucial in this role. You should communicate confidently, with poise and credibility, demonstrating empathy and clarity in thoughts and language proficiency. Personal attributes for this position include a good understanding of MS Office and basic written and spoken ability to communicate in English. Qualifications required for this role include a B.Com, M.Com, or MBA in Finance.,