Job
Description
? As a L2 resource of the Run team, he/she will : Take up technical tasks in the ITSM queues to resolve day-to-day BAU / Project Requests and Incidents Plan, prepare and execute Change technical tasks in the ITSM queues Respond to and resolve alerts from the monitoring management system Manage, maintain and operate data storage solution of SAN, NAS, FC Fabrics and Inter-site links. Manage, maintain and operate data storage replication between Data Centers Provision and allocate storage to server assets and reclaim of storage for decommissioned volumes Perform zoning, mapping and masking of LUNs from arrays to server assets Plan, prepare and coordinate with vendors for campaign upgrades for SAN, NAS and Fabrics Perform storage performance analysis and troubleshoot storage-related performance/capacity issues with other teams (Platform, Database, etc) Perform basic to intermediate root cause analysis in Incident and Problem tasks Identify, assess and remediate vulnerabilities reported by security sources (scan report, pen test, audit finding, etc) Plan, prepare, execute and support Data Center maintenance activities Plan, prepare, execute and support Disaster Recovery / Business Continuity exercises Coordinate and deliver with internal clients/partners and external vendors for hardware break/fix cases, software cases, etc Respond to and own L1/L2 escalations Engage in taskforce resolution squad in priority incident management / crisis management cases Document, review, maintain and share technical information and write-up (primarily, SOP) as part of Knowledge Management Extract and prepare data needed for reporting and dashboard (capacity planning, health checks, IT controls, compliance, audit, etc) Must Have SAN – HPE XP7/XP8/Hitachi (VSP 5000), Primera/3PAR Brocade SAN Fabric Storage Replication technologies Storage failover/failback in Disaster Recovery operations Basic working knowledge of Windows and Red Hat Operating Systems and storage-related software & configuration parameters Good To Have: NAS – Dell PowerScale (formerly ISILON) Basic working knowledge of High-Availability solution – Microsoft Cluster Service and Veritas InfoScale Scripting / automation experience Work with tools such as CyberArk (privileged access management), OMI suite (events/alerts management)
