Laptop manager

Company Description

Cashify is India's first and largest end-to-end smartphone solution provider. We offer services such as purchasing guides, high-quality mobile accessories, affordable smartphone repairs by skilled technicians, and a range of refurbished smartphones with a six-month warranty. We provide a hassle-free experience for selling used smartphones directly from your doorstep with instant cash on the spot. Our mission is to provide comprehensive mobile services with zero hassles.

Role Description

This is a full-time hybrid role for a Laptop Manager, located in New Delhi with some work from home flexibility. The Laptop Manager will be responsible for ensuring customer satisfaction, providing technical support, troubleshooting issues, and delivering excellent customer service. Daily tasks will include managing customer support inquiries, resolving technical problems, coordinating repair services, and maintaining high levels of customer satisfaction.

Qualifications

• Customer Satisfaction, Customer Service, and Customer Support skills
• Technical Support and Troubleshooting skills
• Excellent communication and problem-solving skills
• Ability to work independently and handle multiple tasks
• Prior experience in technical customer support or a related field is a plus
• Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred