Language Expert French

About the company:

NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises, and Institutions.

Link for our website: https://www.niit.com/mts/

Experience: 3 to 5 yrs only

Shift: France time, 5 days a week in Office.

Location: Gurgaon sector 34.

Both side transportation facility for hiring zone areas

Responsibilities:

The Role involves managing client(s) and provide customer support related to Training Administration to top Global companies, primarily in the EMEA, LATAM, NA & APAC regions.

Work with client(s) in managing their Training Administration activities.

> This may require doing training needs analysis, submitting request(s) on behalf of client(s).

> Seeking approvals from client(s) for enrolments, registrations, training Go/No-Go decisions, etc.

> Sending invites to Participants, marking attendance, sharing certificates etc.

Work with Vendor(s)/Supplier(s) for training(s) required by client(s).

> Getting the training date(s), details, cost(s), location, pre-requisites, etc.

> Sharing roster with Trainers, arranging their training related stationary

needs, any other infrastructure requirement for successfully delivering

training to client, etc.

Work with Internal team to gather any additional information to ensure ZERO DEFECT in managing any training session.

> Work on CRM, LMS etc. tools for managing the requests/tickets from clients.

> Work as per defined process documents/work-steps/checklist/work-instructions.

> Achieve minimum targets for Quality Scores, Service Level Agreement, First Time Resolution, Escalations, Ideas, etc.

> Bring in ideas to help improve process work-flows, documents, ways of working, etc.

There can be different ways to manage the work. It can be by way of using CRM/LMS/Outlook/Teams or Skype Calls/etc.

Requirements:

# French Language expertise to work with Native French customers.

# Eagerness/Proactive for more competitive and collaborative environment.

# Team Player, working with team to achieve self, team, client and organizational objectives.

# Customer Service approach and attitude towards winning client confidence

# Flexible, Confident, Multi-Tasking, Excellent Communication Skills in French and English

Interested please share your cv to [HIDDEN TEXT]

** NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic**