L3Network Development & Customer Experience

JD - L3 - Network Planning & Development

Job Title

Manager Network Planning & Dev.

Job Code

UB/ Manager ND&P/L3

Function

Vp (Network - UB)

Sub-function

-

Reports to

VP (Network - UB)

Office/Location

Akurdi, Pune

1. JOB PURPOSE

1. Monitor & Expand Access in terms of Industry coverage & Geo Coverage.

2. Collate & disseminate Network health report periodically.

3. Continous improvement of processes in Dealer appointment , review & termination. 4. Implement processes to identify the weak dealers & facilitate HO reviews for these dealers.L2

5. Implement relevant CI standards at touch points.

2. REPORTING RELATIONSHIPS

Reporting to

Direct Reports

VP (Network - UB)

NIL

3. INTERACTION WITH STAKEHOLDERS

Internal

External

Direct

ASM.RM.CH.Legal.BAL Corp Finance, Sales and Service teams, MC NPD

Dealer PP . Vendors. Dealer prospects

Indirect

HO support functions , CMU,

Terminated Dealers

4. JOB REQUIREMENTS

Educational Qualifications

Essential

Desired

Work Exp

Min 3

Max 8

BU Specification

Preferably Automotive Segment, EV

5. KEY COMPETENCIES

Technical/Functional

- Understanding of Processes Appointment . Termination.Replacement. Dealer Agreement . DA Renewal

- Understanding of BAL product offerings and relative market standing

- P&L Key elements of dealership operations - Key elements in success of a dealership - in IBU

-Key triggers for BAL CV business [& key challanges]

-Excel

Behavioural

- Continuously raise the bar

- Ensure results with speed

- Meet customer expectations

6. KEY RESPONSIBILITIES

Coordinate with field , collate tehsilwise industry & suggest network plan.

Coordinate with LOI holders & vendors for timely completion of Primary network plan.

Release periodic reports of Network plan vs actual to Regions- location wise & coverage wise. Identify Best Fit of Network element for a location thru indicative profitability tool.

Identify Focus states in the country & draw up focus dealers for HO review .

Create , implement & maintain the record of reviews.

Collate & Disseminate the periodic management reports- Ability Scorecards & Own Fund Deployment % - with exception summary.

Maintain dynamic repository of Primary & secondary network

7. KEY RESULT AREAS

- Network Expansion Target vs Actual

- MS improvement thru Network

- Propose viable entities to increase access - Continuous improvement of processes in Network - using automation to increase efficacy.

- Accomplish administrative tasks - viz., const change . legal representation , F&F , Termination , Resignation, LOI etc