L3 Support Engineer Azure Integration Services

Role Summary:

We are seeking an experienced L3 Support Engineer specializing in Azure Integration Services to provide advanced troubleshooting, monitoring, and operational support for complex integration environments. The ideal candidate will be hands-on with Azure services such as Logic Apps, Service Bus, API Management, Event Grid, Functions, and Data Factory, and will play a key role in maintaining system stability, performance, and reliability.

Key Responsibilities

• Incident & Problem Management

• Act as the final escalation point (L3) for Azure Integration Services incidents and problems.
• Analyze, troubleshoot, and resolve issues across integration components (Logic Apps, Service Bus, API Management, Event Grid, Functions, Data Factory, etc.).
• Perform detailed root cause analysis (RCA) and develop preventive action plans.
  

• Monitoring & Maintenance

• Monitor integration solutions and proactively identify performance or availability issues.
• Optimize workflows, connections, and pipelines for performance and cost-efficiency.
• Maintain health dashboards and alerts using tools such as Azure Monitor, Application Insights, and Log Analytics.
  

• Deployment & Configuration Support

• Support CI/CD pipelines for integration deployments using Azure DevOps or similar tools.
• Review and validate configuration changes before production releases.
  

• Automation & Scripting

• Develop PowerShell or Python scripts for automation, monitoring, and log analysis.
• Implement automation to improve operational efficiency.
  

• Collaboration & Documentation

• Work closely with development, architecture, and infrastructure teams to resolve complex issues.
• Maintain up-to-date runbooks, troubleshooting guides, and KB articles.
• Provide technical mentoring and guidance to L1/L2 support teams.

Experience

• Azure Integration Services:

• Logic Apps, Azure Functions, Service Bus, Event Grid, API Management (APIM), Data Factory.

• Monitoring & Logging:

• Azure Monitor, Log Analytics, Application Insights, Kusto Query Language (KQL).

• Scripting & Tools:

• PowerShell, Azure CLI, ARM/Bicep templates, YAML pipelines.

• Integration Concepts:

• REST/SOAP APIs, JSON, XML, Webhooks, Messaging Patterns.

• DevOps Knowledge:

• Azure DevOps, Git, CI/CD pipelines, version control, and release management.

• Databases & Storage:

• Azure SQL, Blob Storage, Key Vault, Cosmos DB (basic understanding).

• Security:

• Managed Identities, RBAC, Networking, and Authentication (OAuth2, AAD).