L2 Technical Support Engineer (1-2 yr) - Spring Boot Projects - Mumbai

Job Description

Job Description: We are hiring a passionate and detail-oriented L2 Technical Support Engineer with 13 years of experience in supporting Java Spring Boot-based applications . This role requires hands-on experience in debugging backend services, analyzing logs, and coordinating with development teams to resolve production issues quickly and efficiently. Roles and Responsibilities: Provide Level 2 support for applications developed using Spring Boot and RESTful APIs Investigate issues by analyzing server logs, database queries, and API responses Use Git to fetch specific commits, understand version history, and collaborate with development teams Escalate critical issues to development or DevOps teams as necessary Handle application performance issues, integration failures, and user-reported bugs Use tools like Postman, Cloudwatch , and Linux command-line for investigation Maintain incident logs, RCA documents, and support runbooks Support deployment validation, UAT testing, and production rollout activities Work with stakeholders to ensure timely resolution of issues and updates Participate in on-call support rotation for critical production support Desired Candidate Profile: 1 to 3 years of experience in technical or application support Good understanding of Java, Spring Boot, and REST API concepts Experience with log analysis tools like Cloudwatch, ELK, Splunk, or Graylog Basic knowledge of Linux/Unix systems and scripting Familiarity with SQL databases like MySQL or SQL Server Proficiency with Git for version control and code navigation Strong problem-solving skills and willingness to learn quickly Good communication skills and ability to handle customer interactions professionally Preferred Skills: Experience with cloud platforms (AWS, Azure) Exposure to CI/CD pipelines and containerization (Docker, Kubernetes) Understanding of Microservices architecture Familiarity with monitoring tools (Grafana, Prometheus, New Relic)