L2 support

Responsibilities
Over 5 years of experience in an L2 Application Support role. Maintain strict adherence to change control, incident, and problem management processes in accordance with ITIL standards. Prepare, distribute, and update technical documentation related to medical devices, including networking procedures, device specifications, user guides, and runbooks. Monitor and support production systems using cloud-native and third-party tools to ensure optimal system availability and compliance. Write and optimize SQL/Postgres queries to diagnose issues and analyze data quality. Lead Root Cause Analysis (RCA) efforts, implement temporary workarounds, document findings thoroughly, and recommend proactive solutions. RR Specific to Position we are hiring: Experience with the EMR integrators such as EPIC integrator and Capsule Technologies is preferred. Experience on working with Hospitals IT departments . Ability to troubleshoot and provide guidance Hospital IT networks and provide guidance is preferred. Networking Support for Embedded Device Integration into hospital environments for Electronic Medical Record (EMR) interoperability and support. Collaborate with cross-functional teams to integrate and troubleshoot medical devices on secure hospital networks. Email and verbal communication with both technical personnel and clinical/medical staff. Distribute and revise documentation for networking procedures, device specifications, and user guides. Perform live troubleshooting of network connectivity issues related to: Windows OS and driver configuration IP Configuration (IPCONFIG), DNS, DHCP TCP/IP, UDP, VLANs Network segmentation and firewall rules Switch/router interface settings and port configurations Experience working with EMR systems, particularly EPIC and HL7 interface standards. Conduct network readiness assessments and support HIPAA-compliant deployment of devices. Maintain change control and documentation practices in line with ITIL standards. Preferred Skills & Certifications Networking Certifications: Cisco Certified Network Associate (CCNA) or higher (CCNP/CCIE). Juniper, Aruba, or other vendor-specific certifications (e.g., JNCIA/JNCIS, Aruba Certified Switching Associate). Infrastructure & Automation: Experience with software-defined networking (SDN) and network automation tools (e.g., Ansible, Python, PowerShell). Familiarity with network monitoring and logging platforms (e.g., SolarWinds, PRTG, Wireshark, ELK Stack). Cloud & Virtualization: Working knowledge of cloud networking concepts (e.g., AWS VPC, Azure Virtual Networks, load balancers, VPNs). Experience with virtualization platforms (e.g., VMware, Hyper-V) and container networking (Docker/Kubernetes). Security & Compliance: Understanding of network security principles, HIPAA requirements, encryption (TLS), and VPN tunneling. Familiarity with endpoint protection, NAC, and zero-trust architecture.