L2 Support Engineer - Oracle Finance

Job Description

Key Responsibilities Incident and Support Management: Manage incident and support requests from various units. Coordination: Coordinate with support partners and internal teams to resolve requests. IT Assistance & Communication: Provide IT assistance and communicate with functional team members to manage day-to-day operational issues. L1/L2 Support: Resolve L1/L2 support issues for end users. New Implementations: Contribute to the roll-out of new implementations and enhancements. Soft Skills Technical & Analytical Thinking: Ability to think technically and analytically is required. Communication: Effective and efficient written and oral communication with internal and external contacts is required. Teamwork: Ability to work well within a team is required. Areas of Responsibility Oracle Fusion Financials Support: Provide L1 support for Oracle Fusion Financials (General Ledger, Accounts Payables, Accounts Receivables, Fixed Assets). End-User Communication: Manage communication with end users. Testing & Analysis: Perform testing and analysis for newer enhancements. Service Delivery: Ensure service delivery for any support or incident requests. Position Requirements & Qualifications Education: A Bachelor's degree in computer science, B.E./B.Tech/MCA, MIS, or an equivalent degree is required. Relevant experience and certifications may be considered in lieu of a degree. A B.Com graduate with relevant technical support experience can also be considered. Experience: At least 2+ years of support experience in Oracle Fusion Financials is preferred. Certifications: Relevant technical certifications like ITIL are preferred