L2 Subject Matter Export - OSS Support

L2 Subject Matter Expert - OSS Support

L2 Subject Matter Expert

Key Responsibilities

• Multi-Vendor NMS administration

  is a primary responsibility, including systems like Nokia Netact, NFM-P&T, Alcatel 5620, 5620 SAM MD, CISCO IOT Service Manager, Ciena NCS/Site Manager, Fortinet FW Manager, Huawei-U2000, Samsung-USM/CMS, and Ericsson-ENM in large-scale environments.

• Infrastructure & application issue troubleshooting and resolution

  are essential.

• Application health checks

  will be performed to ensure high availability and performance.

• Bridge joining and active troubleshooting of issues

  are required, engaging necessary vendors as needed for resolution.

• Collaboration with cross-functional teams

  will enhance observability and monitoring solutions.

• Monitoring and managing application backups

  for recovery is crucial.

• Active involvement in ORCA for new projects

  with or without additional scope is expected.

• User role and access control management

  will be performed, ensuring best practices are followed.

• Implementing recommended Technical Support Notes by Nokia Care

  is a key task.

• Regular incident updates

  with recent information are mandatory.

• Handling shift tasks

  including Incident Management, OSS Monitoring, and Mail Acknowledgement is required.

Technical Skill Requirements

• Proficiency and

  certification in Linux administration and troubleshooting

  are mandatory.
• Strong understanding of

  Incident Management, Change Management, and Problem Management processes

  is essential.
• Good knowledge of

  OpenShift, Kubernetes, Containers, VMware, Storages, and Databases

  is required.
• Hands-on experience with

  scripting (Python, Bash, PowerShell)

  for automation is necessary.
• Key skills in

  Network Security, TCP/IP, Network Troubleshooting, Security Best Practices, and System Updates

  are relevant.
• Strong

  analytical and problem-solving skills

  with attention to detail are crucial.
• Strong understanding of

  networking protocols, IoT technologies, and security concepts

  is essential.

General Requirements

• Employment Type:

  Full Time, Permanent.

• Notice Period:

  Immediate - 15 Days.
• Excellent

  communication skills in English

  (written and verbal) are required.

Preferred Skills

• Certifications

  in relevant areas are often preferred.