L2 Subject Matter Export - OSS Support

L2 Subject Matter Expert (SME) - OSS Support

Key Responsibilities:

NMS Administration & Support:

• Administer and troubleshoot various

  Multi-Vendor NMS systems

  , including (but not limited to) Nokia Netact, NFM-P&T, Alcatel 5620, 5620 SAM MD, CISCO IOT Service Manager, Ciena NCS/Site Manager, Fortinet FW Manager, Huawei-U2000, Samsung-USM/CMS, and Ericsson-ENM, in a large-scale environment.
• Perform

  Application Health Checks

  regularly to ensure high availability and optimal performance of OSS applications.
• Monitor and manage

  backups of the application for recovery

  purposes.

Incident & Problem Management:

• Actively troubleshoot and resolve complex infrastructure and application issues, owning problems from identification to resolution.
• Join bridges and actively lead troubleshooting efforts. Engage required vendors as needed to resolve issues promptly.
• Update incidents regularly with recent findings and resolutions.

Change & Configuration Management:

• Implement recommended Technical Support Notes provided by vendors (e.g., Nokia Care).
• Manage user roles, access controls, and ensure best practices for OSS security and operations.

Automation & Optimization:

• Utilize

  scripting (Python, Bash, PowerShell)

  for automation of routine tasks and operational efficiencies.
• Collaborate with cross-functional teams to enhance observability and monitoring solutions for OSS.

Network & Cloud Technologies:

• Apply strong understanding of

  networking protocols, IoT technologies, and security concepts

  .
• Possess good knowledge of

  OpenShift, Kubernetes, Containers, VMWare, Storages, and Databases

  .
• Demonstrate key skills in

  Network Security, TCP/IP, Network Troubleshooting, Security Best Practices, and System Updates

  .

Collaboration & Communication:

• Actively involved in

  ORCA (Operational Readiness, Capability, and Acceptance)

  for new projects, with or without additional scope.
• Handle shift tasks, including Incident Management, OSS Monitoring, and Mail Acknowledgement.
• Possess excellent communication skills in English (written and verbal) to interact effectively with internal teams, vendors, and customers.

Required Skills & Qualifications:

• Experience:

  Minimum

  5+ years of experience

  in Multi-Vendor NMS systems administration within a large-scale environment.

Technical Proficiency:

• Proficiency and

  certification in Linux administration and troubleshooting

  .
• Hands-on experience with

  scripting (Python, Bash, PowerShell)

  for automation.
• Strong understanding of

  networking protocols, TCP/IP, and network troubleshooting

  .
• Good knowledge of containerization technologies (OpenShift, Kubernetes, Containers), virtualization (VMWare), storage, and databases.

• ITIL Processes:

  Strong understanding of

  Incident Management, Change Management, and Problem Management

  processes.

• Problem-Solving:

  Strong analytical and problem-solving skills with meticulous attention to detail.

• Security:

  Solid understanding of network security best practices and security concepts.

• Certifications:

  Relevant industry certifications are often preferred (e.g., Linux certifications, network certifications).

• Communication:

  Excellent communication skills in English (written and verbal) are essential.