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Infosys
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L2 Senior Support Engineer

L2 Senior Support Engineer

Infosys

10 - 20 years

27 - 40 Lacs

Bengaluru

Posted:-1 days ago| Platform:

Apply

Skills Required

networking and routing protocols cisco catalyst cisco wireless cisco lan switches cicso ise

Work Mode

Hybrid

Job Type

Full Time

Job Description

About the Role

We are looking for an experienced Network Engineer with strong hands-on expertise in Cisco networking technologies. The ideal candidate will be responsible for providing Level 2 support, troubleshooting complex network issues, and ensuring high availability and performance of enterprise networks.

Key Responsibilities

Provide Level 2 technical support for enterprise network infrastructure, focusing on Cisco switches, routers, wireless controllers, and security solutions.
Troubleshoot complex network and routing issues using tools such as ping, traceroute, mtr, packet captures, and log analysis.
Collaborate with cross-functional teams to resolve customer complaints related to network outages or performance degradation.
Perform routine network maintenance, including firmware upgrades, patching, configuration updates, and health checks.
Ensure all tickets and network incidents are resolved within defined SLA timelines.
Adhere to ITIL practices for incident, change, and problem management.

Required Technical Skills

Relevant experience and solid expertise in:

Networking & routing protocols: RIP, OSPF, SDWAN
Cisco Catalyst Center
Cisco LAN Switches (Access + Core)
Cisco Wireless Controllers (WLC)
Cisco Access Points
Cisco ASA Firewalls
Cisco ISE (Identity Services Engine)

Good to have experience with:

FortiGate Firewall
FortiAnalyzer
FortiManager

Desired Candidate Profile

10 to 20 years of hands-on experience in enterprise networking.
Strong expertise in Cisco Catalyst switches and routers.
B.Tech/B.E. or equivalent degree from a recognized university (any specialization).
Deep understanding of networking fundamentals:

OSPF, QoS, VLANs, DHCP, DNS, NAT, High Availability, and Security best practices.

Experience in advanced troubleshooting in secured enterprise network environments.
Working knowledge of ITIL processes.
CCNP or CCIE certification is mandatory.
Excellent verbal and written communication skills.
Willingness to work in a 247 rotational shift environment
(including night shifts)
.

Work Location:

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