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L2 Senior Support Engineer

Infosys

10.0 - 20.0 years

27 - 40 Lacs

Bengaluru

Hybrid

About the Role We are looking for an experienced Network Engineer with strong hands-on expertise in Cisco networking technologies. The ideal candidate will be responsible for providing Level 2 support, troubleshooting complex network issues, and ensuring high availability and performance of enterprise networks. Key Responsibilities Provide Level 2 technical support for enterprise network infrastructure, focusing on Cisco switches, routers, wireless controllers, and security solutions. Troubleshoot complex network and routing issues using tools such as ping, traceroute, mtr, packet captures, and log analysis. Collaborate with cross-functional teams to resolve customer complaints related to ne...

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