L2 Network and Security Engineer

Role Summary

As a network /Security engineer, you provide advanced technical support for network& security related issues. This role requires in-depth knowledge of network infrastructure security troubleshooting, and problem-solving skills. The L2 Network Engineer will work closely with customer to Implement new projects requirement, diagnose, troubleshoot, and resolve complex network problems.

Key Responsibilities

• Provide technical support for network-related issues, including but not limited to:
• Routing and switching protocols (e.g., OSPF, BGP, VLANs)
• Network security (firewalls, VPNs)(Fortigate, Cisco, Sonicwall, Palo Alto, Fortimail)
• Network performance monitoring and optimization (SolarWinds , Cisco Prime, WhatsApp Gold)
• LAN/WAN connectivity issues
• Implement enterprise communication systems Cisco /AVAYA (VoIP, video conferencing, collaboration tools).
• Design and implement robust LAN, WAN, and wireless networks. (Cisco, ARUBA, Huawei, Juniper)
• Design and implement NGFW including Palo Alto, Checkpoint, SonicWall & Fortinet Firewalls.
• Design and implementation of Aruba ClearPass and Cisco ISE.
• Lead network upgrades, migrations, and expansion activities with minimal downtime.
• Simulate critical scenarios in test labs for problem-solving and compatibility checks.
• Configure and support WAF, Load Balance, Email Security and WSA.
• Implement security protocols, network segmentation, and policy-based routing (PBR).
• Troubleshoot and resolve complex network problems through remote access tools and onsite
• Escalate critical issues to higher-level support when necessary.
• Document and track incidents and resolutions in the ticketing system.
• Maintain and update knowledge base articles and FAQs.
• Participate in on-call rotation for after-hours support.
• Prepare all project related documentation (HDL/LLD/Scope of work /Signoff ).
• Provide

  Pre-sale assistance

  to sales team as when necessary

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Strong understanding of network protocols, architectures, and technologies.
• Hands-on experience with network devices (routers, switches, firewalls).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to acquire all related certification and hands on experience.
• Experience with remote support tools (e.g., TeamViewer, Any Desk).

Preferred Qualifications

• Industry certifications (e.g., CCNA, CCNP).
• Experience with network monitoring and management tools.