L2- BSS Engineer

Responsibilities:

• Manage the IOTA BSS platform, applications and services.
• Troubleshooting on BSS platform, applications like: Web Servers, Application Servers and Middleware applications (Kafka, JBoss, Tomcat), JSON, APIs (Rest, Soap), LDAP, Docker and Kubernetes.
• Give technical support to sales, marketing, project managers, and the customer, including pre-sales activities that can control and supervise the BSS platform implementation.
• Management and implementation of automation scripts.
• Verify and deploy new software releases
• Verify and support the implementation of configuration changes.
• Analyze the risk and impact of a new service element integration or design change.
• Coordinate and work together with other teams such as L1 support, Engineering, etc.
• Provide remote support and troubleshooting for integration engineers, customer, and 3rd party;
• Create, review and update processes and procedures to implement new configuration or fix common issues
• Actively participate and contribute to the problem management process when necessary;
• Cover 24x7 On-Call duty on request to support the L1 team
• Coordinate, support and execute proactive and reactive maintenance activities to ensure that high quality services within agreed SLAs.
• Create and deliver reports and dashboards of KPIs.

Requirements:

• Bachelor of Science in Telecommunication, Computer Information Systems, or equivalent with a minimum of 3 to 5 years of work experience.
• Intermmediate knowledge of a choice (two or more would be nice) of techologies used in scalable cloud applications: Web Servers, Application Servers and Middleware applications (Kafka, JBoss, Tomcat), JSON, APIs (Rest, Soap), LDAP, Docker and Kubernetes;
• Intermmediate Scripting knowledge (Python, Perl, Shell)
• Basic knowledge of SQL; Database programming would be nice
• Basic knowlege of Linux
• Knowledge of English spoken and written at a level sufficient to manage relationships with colleagues and corporate organizations with which it is connected
• Enteprise platforms architecture and Java programming would be nice
• Telecom architectures concepts and Networking knowledge would be nice
• Good knowledge of Virtualization and cloud concepts and hands on experience with public cloud
• Big Data and Artificial Intelligence / Machine Learning / Deep Learning concept
• Availability to work on-call
• Proficiency in English.
• Ability to react quickly, also very good communication and collaboration skills.
• Perseverance, interest in documenting and problem solving, practical spirit, advising, helping and developing others, tact, understanding, ambition, self-confidence.
• Analytical technical thinking.