Responsibilities: Manage the IOTA BSS platform, applications and services. Troubleshooting on BSS platform, applications like: Web Servers, Application Servers and Middleware applications (Kafka, JBoss, Tomcat), JSON, APIs (Rest, Soap), LDAP, Docker and Kubernetes. Give technical support to sales, marketing, project managers, and the customer, including pre-sales activities that can control and supervise the BSS platform implementation. Management and implementation of automation scripts. Verify and deploy new software releases Verify and support the implementation of configuration changes. Analyze the risk and impact of a new service element integration or design change. Coordinate and work together with other teams such as L1 support, Engineering, etc. Provide remote support and troubleshooting for integration engineers, customer, and 3rd party; Create, review and update processes and procedures to implement new configuration or fix common issues Actively participate and contribute to the problem management process when necessary; Cover 24x7 On-Call duty on request to support the L1 team Coordinate, support and execute proactive and reactive maintenance activities to ensure that high quality services within agreed SLAs. Create and deliver reports and dashboards of KPIs. Requirements: Bachelor of Science in Telecommunication, Computer Information Systems, or equivalent with a minimum of 3 to 5 years of work experience. Intermmediate knowledge of a choice (two or more would be nice) of techologies used in scalable cloud applications: Web Servers, Application Servers and Middleware applications (Kafka, JBoss, Tomcat), JSON, APIs (Rest, Soap), LDAP, Docker and Kubernetes; Intermmediate Scripting knowledge (Python, Perl, Shell) Basic knowledge of SQL; Database programming would be nice Basic knowlege of Linux Knowledge of English spoken and written at a level sufficient to manage relationships with colleagues and corporate organizations with which it is connected Enteprise platforms architecture and Java programming would be nice Telecom architectures concepts and Networking knowledge would be nice Good knowledge of Virtualization and cloud concepts and hands on experience with public cloud Big Data and Artificial Intelligence / Machine Learning / Deep Learning concept Availability to work on-call Proficiency in English. Ability to react quickly, also very good communication and collaboration skills. Perseverance, interest in documenting and problem solving, practical spirit, advising, helping and developing others, tact, understanding, ambition, self-confidence. Analytical technical thinking.
As a Technical support engineer, you will provide technical support to customers world-wide. Will demonstrate excellent interpersonal skills while troubleshooting technical issues, provide timely customer feedback, and support roll-out of new applications, among other duties. What Youll Be Responsible For: Troubleshooting technical issues directly with customers with various technical skill levels Diagnosing and repairing faults Engaging with customers directly to quickly get to the root of their problem Taking a customer through a series of actions to resolve a problem Provide support in the form of procedural documentation Managing multiple cases at one time Showing a passion for continued learning, staying abreast of new technology and techniques Manage your own workload by accurately gauging timelines and meeting deadlines Work across teams and communicate with leadership, product owners, and other technologists What You Bring: Degree in Computer Science or Information Technology or Telecommunications and 10+ years of IT helpdesk, technical engineering support and customer service experience within a high traffic environment Experience in Core network/Paco operation will be preferred. Certification in Microsoft, Linux, Network Plus or Cisco is advantageous Experience with network monitoring software, IP network and applications to read logs (Wireshark) Experience with running trace logs for telecom troubleshooting Experience with Salesforce, Zendesk or ticket tracking best practice Knowledge of GSM Network / WCDMA network / 3G/LTE network/ service applications characteristics and capabilities is preferable but not mandatory. Good written and verbal communication in English Good verbal communication and average written communication skills in Mandarin language is must. Consistent attention to detail High level of commitment Team Player Customer focus approach and sense of urgency
Aeris Communications IOT Global Service Operations Center Engineer (Sr Engineer/Assistant Manager - Technical Support) Noida - Full Time Experience 10+ years Overview Aeris has the enviable position of leading the charge in what is arguably the hottest segment of the emerging economy the Internet of Things (IoT). Aeris delivers and manages mission-critical hosted services for Fortune 100 and Fortune 500 enterprise customers, helping these entities fulfill their IoT mission and fundamentally change their business. Headquartered in Silicon Valley, Aeris also has offices in Chicago, London, Delhi, and Tokyo. As the IoT market continues to evolve and grow our company must also expand and acquire new talent to help attack our next set of opportunities. As a Technical support engineer, you will provide technical support to customers world-wide. Will demonstrate excellent interpersonal skills while troubleshooting technical issues, provide timely customer feedback, and support roll-out of new applications, among other duties. This role offers access to some of the most brilliant minds in the industry, and the opportunity to build and elevate a thriving company in an environment that values innovation, autonomy and integrity. A few things to know about us: We do things differently. As a pioneer in an industry poised to reshape every sector of the global economy, we cant settle for another companys tried and tested template. Innovation is the key to our success and its reflected in everything we do: from product design to corporate wellness. We are owners. Strong managers enable their teams to figure out how to solve problems. You will be no exception and will have the ownership and autonomy needed to be truly creative. Values are essential. We believe in doing things well and doing them right. Integrity is a core value here: youll see it embodied in our staff, our management approach and growing social impact work (we have a VP devoted to it). We walk the walk on diversity and inclusion. Were a brilliant and eclectic mix of ethnicities, religions, industry experiences, sexual orientations, generations and more and thats by design. We see diverse perspectives as a core competitive advantage. Career elevation. Create platform for growth where employees can take ownership of their opportunity and make it their own. Grow with the company and elevate your career. What Youll Be Responsible For: Troubleshooting technical issues directly with customers with various technical skill levels Diagnosing and repairing faults Engaging with customers directly to quickly get to the root of their problem Taking a customer through a series of actions to resolve a problem Provide support in the form of procedural documentation Managing multiple cases at one time Showing a passion for continued learning, staying abreast of new technology and techniques Manage your own workload by accurately gauging timelines and meeting deadlines Work across teams and communicate with leadership, product owners, and other technologists What You Bring: Degree in Computer Science or Information Technology or Telecommunications and 10+ years of IT helpdesk, technical engineering support and customer service experience within a high traffic environment Experience in Core network/Paco operation will be preferred. Certification in Microsoft, Linux, Network Plus or Cisco is advantageous Experience with network monitoring software, IP network and applications to read logs (Wireshark) Experience with running trace logs for telecom troubleshooting Experience with Salesforce, Zendesk or ticket tracking best practice Knowledge of GSM Network / WCDMA network / 3G/LTE network/ service applications characteristics and capabilities is preferable but not mandatory. Good written and verbal communication in English Good verbal communication and average written communication skills in Mandarin language is must. Consistent attention to detail High level of commitment Team Player Customer focus approach and sense of urgency