L1 Support Engineer - (Kubernetes & OpenShift)

L1 Support Engineers

Key Responsibilities

1. Monitoring & Incident Response
2. Proactively monitor clusters, workloads, and services using available tools and dashboards.
3. Acknowledge and respond to alerts, tickets, or user-reported issues in a timely manner.
4. Perform initial triage, log collection, and basic troubleshooting.
   

• Kubernetes & OpenShift

• Understand basic

  kubectl/oc

  commands to check pod, node, and deployment health.
• Verify and troubleshoot

  Helm chart deployments via ArgoCD

  (e.g., failed syncs, pod restarts, misconfigurations).
• Assist in monitoring

  VMs running within OpenShift

  and escalate infrastructure-level issues.

• ITSM & Communication

• Work with

  ITSM tools (ServiceNow, Jira, or similar)

  for incident, change, and problem management.
• Follow escalation matrix for unresolved issues (to L2/L3/SME teams).
• Provide clear, concise communication to stakeholders and update tickets with accurate details.
  

• Shift & Collaboration

• Operate in a

  24x7 rotational shift model

  ensuring continuous coverage.
• Collaborate closely with client engineers and internal SMEs to minimize downtime.
• Document common fixes and known issues in runbooks/knowledge base.
  

Required Skills

• 1-3 years of experience in

  support, system administration, or DevOps environments

  .
• Basic working knowledge of

  Kubernetes and OpenShift

  (pod lifecycle, deployments, namespaces).
• Familiarity with

  ArgoCD and Helm

  (understanding sync errors, chart values).
• Hands-on with Linux shell for troubleshooting.
• Experience with

  ITSM tools

  (ServiceNow, Jira, Remedy, etc.) and ticketing processes.
• Good communication skills (written and verbal) and ability to interact with global teams.
• Strong analytical skills and eagerness to learn.
  

Nice to Have

• Knowledge of monitoring/observability tools (Grafana, Prometheus, Datadog etc.)
• Experience documenting SOPs, triage steps, or runbooks.

What We Offer

• Opportunity to work on

  cutting-edge Kubernetes/OpenShift environments

  .
• Structured training and mentoring from senior DevOps/Platform teams.
• Growth opportunities into

  L2/L3 support, SRE, or DevOps engineering

  .
• 24x7 support team model with proper shift scheduling and work-life balance.