L1 & L2 support Engineer for Veeva Vault QMS

5 - 9 years

0 Lacs

Posted:1 day ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

You will be responsible for: - Providing L1 & L2 support for Veeva Vault QMS, QualityDocs, and Training, resolving user issues and system errors. - Troubleshooting workflow automation, document control, access management, and security concerns. - Collaborating with IT teams to resolve integration, database, and system performance issues. - Liaising with Veeva Support for system updates, issue escalations, and troubleshooting. - Maintaining Veeva Vault applications ensuring system stability, performance, and compliance. - Managing user roles, permissions, and security policies to control data access. - Performing software updates, patches, and configurations in compliance with validation requirements. - Addressing service requests and providing technical guidance on regulatory workflows. - Collaborating with vendors and IT teams to resolve bug fixes. Qualifications required: - Experience with Veeva Vault QMS, Vault QualityDocs, and Vault Training. - Strong knowledge of document control, change management, CAPA, deviations, and regulatory compliance workflows. - Experience in computer system validation (CSV), audit trails, and GxP compliance. - Basic understanding of SQL, APIs, and system integrations. - Familiarity with data security, electronic signatures, and access controls in regulated environments. - Strong problem-solving and troubleshooting skills. - Excellent communication and stakeholder management skills. - Ability to work independently and collaborate with IT, Quality, Compliance, and Regulatory teams.,

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Capgemini logo
Capgemini

IT Services and IT Consulting

Paris France

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