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For Employers

L1 Application Support

E4 SOFTWARE SERVICES PRIVATE LIMITED

1 - 3 years

0 Lacs

navi mumbai mumbai city

Posted:1 day ago| Platform: Shine logo

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Skills Required

sql application support pl/sql 24x7 production support

Work Mode

On-site

Job Type

Full Time

Job Description

247365 first-line operational monitoring and incident triage

Required Skills & Competencies

Domain / Functional

Strong understanding of real-time transaction systems, basic payment flow concepts.
Ability to follow SOPs precisely without deviation.

Technical (L1 level)

Log reading and basic diagnosis for:

.NET services
IIS hosted APIs
RabbitMQ dashboards/metrics (consumer lag, queue depth)

Basic SQL query capability .
Understanding of severity/priority matrix and SLA impact.
Use of monitoring tools (APM/NMS dashboards, custom switch dashboards).

Behavioral

High alertness; calm under pressure in night shifts.
Clear written communication, especially incident drafting.
Discipline in documentation and follow-through.

Education & Experience

Bachelors in Engineering/IT/CS or equivalent.

Work Conditions

247 rotating shifts, including weekends/holidays.
On-site/remote per policy; must be reachable throughout shift.

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E4 SOFTWARE SERVICES PRIVATE LIMITED

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