Senior Analyst, Transactional Monitoring Operations Hsbc

2.0 - 7.0 years

4 - 8 Lacs

Hyderabad

Work from Office

Some careers have more impact than others. We are currently seeking an experienced professional to join our team in the role of Senior Analyst, Transactional Monitoring Operations Principal responsibilities Review the alerts generated by TM systems and ensure the anomalous activities are escalated appropriately in accordance with regulatory requirements where appropriate. Pro-actively gather intelligence from media reports and appropriate websites to identify customers of HSBC involved in crime/ML/terrorism etc. Build on their knowledge of latest Anti Money laundering trends. Using the systems available to review the authenticity of the transaction within each alert i.e., check the principal activities of the customer to ensuring trading patterns or transactional activities are not unusual. If found unusual, e.g., Transaction is out of line with the client s normal business activity to date, to enquire into the same. Document rationale for actions taken when investigating alerts. Adhere to the process requirements in accordance with established procedures and set standards. Complete assigned tasks independently in the established timeframe as per the process benchmarks Achieve the levels of productivity and quality as per the standards, agreed for the process. All data requirements (timesheets and process information) are accurately updated in a timely manner By adhering to all relevant processes/procedures and by liaising with Compliance department through Line management about new business initiatives at the earliest opportunity Issues / problems are effectively investigated and resolved or are appropriately referred with recommendations to the Line Manager. Provide precise and concise questions and requests of relevant supporting documents during Request for Information (RFI) process to address specific concerns while maintaining customer satisfaction. Demonstrate comprehensive knowledge and risk-based decisioning on conducting in depth investigations. Issues / problems are effectively investigated and resolved or are appropriately referred to appropriate stakeholders with recommendations. Requirements Graduate in any discipline. Knowledge of financial crime risk indicators. Good spoken and written communication skills with the ability to draft written summaries and communicate conclusions effectively in a clear, concise and professional manner. Good critical thinking and analytical skills. Ability to make informed risk-based decisions and support with robust supporting rationale. Experience of analysing transaction data, along with customer data and external research finding, to assess whether activity is unusual and poses possible financial crime risk. Collaborative working style with colleagues and broader stakeholders within a cross-border and LoB matrix organisation. A motivated self-starter who has the ability to work effectively alone and under pressure. Capable of picking up, and applying, new ideas/concepts quickly with positive can do attitude. Prior TM / AML / KYC / Compliance, investigations experience of 2+ years. ACAMS or International Compliance Association (ICA) certificate/diploma, or equivalent qualifications.

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Associate Manager, CX (VKYC process) PhonePe

4.0 - 8.0 years

4 - 8 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

Key deliverables: Manage and improve operational metrics for VKYC support team ensuring high customer satisfaction Drive process improvements and implement initiatives for regulatory compliance and process excellence Build and develop team capabilities while controlling attrition and fostering a positive work environment Collaborate with internal stakeholders including service leaders, training, quality, and business analysts Role responsibilities: Oversee daily operations and monitor team performance against SLAs and KPIs Identify opportunities to develop new tools and optimize existing workflows Lead communication and coordination with cross-functional teams for issue resolution Ensure regulatory compliance and manage customer complaints and inquiries effectively

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Regional SQA Tied Agency Switch On Success

7 - 12 years

7 - 11 Lacs

New Delhi, Bengaluru, Mumbai (All Areas)

Work from Office

Team handling Role - sales exprience must Key Responsibilities: Drive coaching and development of ROMs/RDMs to enhance performance. Engage in proactive problem-solving and deliver effective business solutions. Responsible for preparing insights, analytics, and recommended actions. Lead and drive execution of business initiatives in collaboration with stakeholders. Monitor and track productivity metrics and process adherence (KYC, AFP). Ensure the successful rollout of new ROMs/RDMs in the assigned zone. Drive process excellence and adherence to sales quality standards. Job Specification: High attention to detail. Strong ability to lead and coordinate across multiple teams. Excellent analytical and execution skills. Familiarity with sales quality processes and productivity metrics. Eligibility Criteria: Full-time employees who have completed a minimum of 6 months with company At least ME rating in the latest performance cycle. No history of any disciplinary action. Employees may apply for the same or one level higher than their current grade. Must have completed any previously approved transfers before applying for a new one. An employee can apply for only one role at a time.

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